Archive for January, 2010

Going against the grain?

January 28, 2010 4:03 pm by DavidCrosbie

Traditional rice harvesting

On the contrary, Japan’s latest green innovations are right on trend.

By David Crosbie

Suzuki san, an elderly Japanese gentleman of my acquaintance, used to recount the following anecdote. In years of poor harvest, the Japanese government has occasionally, and rather reluctantly, imported some rice from abroad. The country normally prides itself on being self-sufficient in this staple food, and domestic production is staunchly protected. During one such year my friend received a packet of rice from Thailand which, he was proud to say, he threw out uneaten. While some (particularly Thais!) might find this mildly offensive, he felt he was doing his patriotic duty by eschewing non-Japanese rice.

I was reminded of this incident when reading a report in the Japan Times on the Eco Products Fair held recently at Tokyo’s Big Sight venue. More than one of the 721 exhibitors had come up with novel ways to put to use rice from Japan’s vast stockpile that had become too old for human consumption. If such technology had been available at the time, rather than simply throwing out his unwanted rice Suzuki san could have had it turned into a biodegradable plastic for use in carrier bags, fans or folders.

Other new products on show included ‘bio-silica’ firewood made from rice husks, tatami mats made from used green tea leaves and machines that recycle used diapers (including the adult diapers that are increasingly common in Japan’s ageing society) into odourless fuel pellets.

One interesting aspect of all this is the way in which the 180,000 visitors to the three day event demonstrate the high environmental engagement of Japanese consumers. Our GfK Roper Reports Worldwide consumer trends study shows that 27% of Japanese consumers cite global climate change as one of their top three concerns; the joint-second highest result worldwide.

The second interesting aspect is that many of the innovations mentioned above do not involve the purchase of expensive equipment on the part of the consumer. Instead, the focus is on recycling and minimising waste. At the beginning of last year, when the global recession was at its height, GfK Roper Consulting predicted that the predominant green trend for the year would be ‘green + simple’, where consumers would be more inclined to choose environmentally safe options that did not require extra outlay or even saved them money. It seems that many of the innovations from the Eco Products Fair are very much in the spirit of this idea.

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A New Twist on NPD

January 21, 2010 11:48 am by AnnaClark
The Lynx Bullet Twist

The Lynx Bullet Twist

Using consumer trends to develop fresh ideas

By Anna Clark

Known for its popularity with teenage boys dousing themselves with it, I find myself surprised to be writing how ‘on trend’ the Lynx (Axe) deodorant brand seems to be. However, a couple of their recent innovations provide a perfect example of using consumer trends in NPD.

Last year they launched the Lynx Bullet – the tagline for which was ‘Pocket Pulling Power’ but which was essentially just a pocket sized deodorant, sold in twin packs. There’s nothing hugely new or different about a travel sized deodorant, but marketing it as something to be routinely carried was new. This innovation is just right for today’s metrosexual man, more interested in personal care, and more likely to carry a ‘man bag’. However, the tongue in cheek Pocket Pulling Power tagline might equally appeal to more laddish types, and being pocket sized it doesn’t require the man bag, for those less ‘reconstructed’.

This has been followed up with their latest launch, the Lynx Twist. This variant is a can of deodorant that contains more than one scent, and by twisting the top, consumers can change the scent delivered. The massive convergence of technology in recent years has got consumers used to carrying more things with them, but also led them to expect products to have more than one function or benefit, so the combination of various scents into one can is the logical translation of this into the deodorant world.

This also speaks to issues of personal identity, reinvention and customization, and recognises the different roles in today’s multi-faceted lives.
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Mutton Chops and Smoking Jackets

January 19, 2010 5:20 pm by Diane Crispell

General Ambrose Burnside, circa 1860-65

Consuming Nostalgia in Sips

By Diane Crispell

What are the odds that two e-mails simultaneously passing in cyberspace between colleagues would mention mutton chops? It happened to me last month.

It all started when a colleague in London sent our team a link to an article about retro-socialising, setting off a flurry of comments on this side of the pond, as well as another link related to retro-fashion.

Fashion and other cultural trends are cyclical, so it’s no surprise when things come around again. What’s interesting right now is how far back people are looking – a century or more. A lot of current retro trends are neo-Victorian and neo-Edwardian. Which is where the mutton chops come in. A mention in one of the aforesaid articles about waxed mustaches prompted two of us to simultaneously comment that we knew people who’d grown outsized sideburns in the past year. And this was even before the release of The Young Victoria and Sherlock Holmes.
 
What’s the underlying cause of retro trends? The velvet and tweeds may only be the outward manifestation of a deeper need. Two-thirds of Americans surveyed in a November 2009 Roper Reports® US survey think the “good old days” were better than the present. In particular, there seems to be a yearning for civility in the midst of all the angry, profane, and violent outbursts we keep hearing about. It’s not surprising that one way people react is to pursue ‘genteel’ activities like tea parties.
 
For most people, revisiting the past is not a way of life; it’s a way to take a break. We’re often more in love with the idea than the reality. Take my daughter. She loves the idea of afternoon tea. She loves the fancy cups, the teapot, the steeping process, and the soothing old-fashioned feeling that the entire ritual offers. But she never actually finishes her tea. I don’t think she really likes the taste. Instead, she drinks a little and then goes back to her cell phone, laptop, and video games. Which, after all, seems to describe the way most of us consume nostalgia – in sips.
 
I have a niece who’s planning a summer wedding – with an Edwardian theme. Her fiancé is excited about the idea of wearing a smoking jacket. I’m wondering if anyone will have mutton chops.
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Feel the Rage and Prepare to Be “Janmoired”

January 11, 2010 1:24 am by DavidCrosbie

Consumer power is here to stay in 2010

By David Crosbie

Perhaps it’s a telling indictment of my general apathy and lack of moral fibre, but I was not one of the half million Britons who helped to strike a blow for creative diversity by buying a copy of an expletive-ridden 1990s rock song in the run up to Christmas.

Allow me to explain. As you may be aware, the race for the coveted ‘Christmas Number One’ in the UK music singles chart was enlivened this year by an online campaign run through Facebook. For the past four years, the Christmas Number One slot has been taken by the winner of the popular TV talent contest X Factor, which is similar in format to American Idol and shares a judge in the form of Simon Cowell.

Jon and Tracy Morter, a regular couple from just outside London, decided that they had seen enough of this dominance and therefore started a campaign on Facebook encouraging people to buy the 1992 track ‘Killing in the Name’ by Rage Against the Machine instead of X Factor winner Joe McElderry’s cover of Miley Cirus’ ‘The Climb’. Their selection of this track may have had something to do with the recurring lyric, “I won’t do what you tell me” as well as the liberal sprinkling of offensive language. The campaign, begun on 13 December, was successful – particularly after Cowell branded it as “stupid” and “cynical” – and ‘Killing in the Name’ gained the top slot on 20 December.

Besides the schadenfreude to be gained from seeing a powerful media mogul being taken down a peg or two, this incident was just the latest and most striking example of consumers around the world using the power of online social networking to influence events. During 2009, this power was exercised in more serious circumstances by Iranian citizens, who kept the outside world informed via Twitter when traditional media were suppressed during a period of instability.

Another example from the UK was the reaction to a column by journalist Jan Moir in the right wing Daily Mail newspaper. In commenting on the death of singer Stephen Gately, who announced his homosexuality a few years previously, Moir made comments which were perceived to be homophobic. A campaign orchestrated via Twitter led to the UK’s Press Complaints Commission being inundated with over 25,000 complaints – a record number by some margin – in a very short space of time. One interesting aspect of this incident is that it gave rise to a new (if perhaps short-lived) verb, to be janmoired, which has been defined by media commentator Roy Greenslade as being, “condemned by a collective of tweeters demanding censorship.”

All of these examples underline the speed and ability of online campaigns to make a big difference very quickly. They relate to the Consumers in Control trend – the tendency of consumers to harness the power of the internet and word of mouth to inform their purchase decisions and brand choices – which GfK Roper Consulting has been tracking for a number of years. What these latest examples suggest is that the ability of individual consumers to influence many others is set only to grow during the new decade. While this force has been harnessed in many positive ways in the past few years through viral marketing campaigns, it is more important than ever to be careful not to incur the “rage” of an increasingly empowered and demanding global consumer. Particularly given that, according to annual global consumer study, Roper Reports® Worldwide, fully 64% of global consumers say they complain when products or services are not of expected quality. Happy New Year!

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I’m Buying Optimism

January 6, 2010 12:37 pm by Jon Berry

By Jon Berry

Passing through Grand Central Station on the way to work over the holidays, I stopped by the Transit Museum to check out its holiday-tradition model-train display. It was great, as always, a Manhattan fantasia of trains coursing under and around the Chrysler Building and other landmarks. But what really caught my eye was the unassuming little tray of buttons I saw when I turned around to leave, each bearing the simple message “optimism.” I immediately, without thinking, bought $20 worth (18 buttons, with tax) and popped one into my coat lapel. I’ve been passing them out ever since.

I’m not normally a rose-colored glasses type; “contrarian” would probably be a more apt accoutrement. But optimism is an idea I can buy into this year.

Yes, the jobs outlook is lousy as far as the eye can see.

Yes, Americans’ household net worth is still off 20%, since the housing/stock crash, an “epic” $12 trillion loss, as economist David Rosenberg recently wrote in Business Week.

Yes, as we found out over Christmas, we’re still living in a 9/11 world.

But trendwatchers who just preach pragmatism and prudence for 2010 are missing some big stories. A more complex – and optimistic – picture is emerging in our U.S. research.

Consumers’ mood is brightening. We see this most clearly in our long-running “good time to buy” gauge of consumer confidence. 26% of Americans 18 and older now feel it’s a good time to buy, according to our fall 2009 online survey, up 8 points from fall 2008.

For sure, we shouldn’t get carried away. A mid-20s “good time to buy” is nothing to write home about. Still, a shift has begun. Marketers will be pleased to find some folks they like to hang out with among those with the largest swings towards confidence – the leading-indicator INFLUENTIAL Americans®, the affluent, and – perhaps most important – moms with kids under 18 and working moms with kids under 18. If, as the old line says, “When mama’s not happy, nobody’s happy,” it bodes well for us all that moms are in the vanguard of feeling better.

Then there’s the marketplace. True to the prediction we made in our “Lessons from Past Recessions” client teleconference last February, creativity and innovation have not taken a holiday – providing more reasons to be optimistic.

Here’s my starter list of reasons for optimism today:

  1. Apple’s “i”-posse (iPhone, iPod, the apps, and, soon, it seems, a tablet)
  2. Streaming video on Netflix and Hulu
  3. The real-food movement – farmers markets, Michael Pollen, organics, and regional food entrepreneurs like Dos Toros burritos (check them out the next time you’re in NYC) and Kakawa chocolate (http://www.kakawachocolates.com)
  4. The Economist’s 12/19/09 issue – especially “the idea of progress” and “the art of abandonment” essays.
  5. The greening of the auto and home industries (here’s to “cash for caulkers” in 2010)
  6. Online learning (watch for it to be a seedbed for reinvention and entrepreneurism as the recovery moves forward)
  7. Movies like Up, Up in the Air, and Avatar (storytelling lives!)
  8. The 2010 World Cup
  9. Charles Dickens novels (not new, but was he ever more timely?)
  10. The “optimism” buttons (beyond the serendipity, they have a great story, see below).

What’s your list?

(The “optimism” buttons are part of graphic designer Reed Seifer’s Project Optimism. They wound up in the Train Museum as a result of a public-art project this fall that stamped “optimism” on the back of millions of New York subway passes. So go buy “optimism” buttons for yourself, clients, colleagues, and friends, see http://www.projectoptimism.com/about.htm. Let’s start something.)

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